Frequently Asked Questions
Everything you need to know about your TAO Clean experience
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is the TAO Clean return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, minus shipping costs.
Do your products come with a warranty?
Yes, all TAO Clean devices include a 2-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
How often should I replace my brush heads?
For optimal hygiene and performance, we recommend replacing your toothbrush or facial brush heads every 3 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.
Are TAO Clean devices waterproof?
Our devices are water-resistant and designed for use at the sink or in the shower, but they should not be fully submerged in water for extended periods.